Privacy Policy

Last updated on 13 Aug. 2024

We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.

As a provider of an online privacy service, we ultimately strive to collect the minimal amount of information required to operate our service. This document (“Privacy Policy”) explains the privacy rules applicable to all information collected or submitted when you access, install, or use the MetroVPN Services.

By installing and/or using the Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you disagree with the rules of this Privacy Policy, please do not use our Services.

Personal Data Collection and Use

(i) Information related to your account (“personal information”)

When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic user account, so we need to collect a few important details about you, such as username, your Google or Facebook account and password.

(ii) Payment data (if using paid Services).

This information is necessary to collect payments for our Services. For payment processing and refund requests (such as date of purchase, payer’s IP address, zip code, card owner's full name and PayPal information).

Country details. When providing your payment details, we ask our users to provide the country where they are registered, have a permanent address or usually live. This information is necessary for VAT calculation purposes.

(iii) Chat-bot. If you contact us via our chat-bot on our app, in addition to collecting your contact information, we will be able to see your IP address. This additional information is necessary for our support to determine the user's country and to see if the user is connected to our servers or not.

(iv) Device Information: When you use MetroVPN, we collect your device information (including but not limited to the system you are using, mobile/desktop device, general attributes and metadata, operating system version, preferred language, date and time of access, Google Advertising ID, connection (WLAN), data related to mobile service providers, and installed apps). We collect such usage statistics as aggregated data to maintain a better customer experience and a high level of service quality.

Operational Data Collection and Use

(i) Cookies

Cookies, pixels, and other similar technologies are usually small text or image files that are placed on your device when you visit our application. Some cookies are essential for our application to operate smoothly, others are used to improve application functionality. such as:

• Statistical assessment and website performance improvement;
• Affiliate cookies to identify the customers referred to the Site by our partners, so that we can grant the referrers with commissions;
• Cookies for personalizing the content of the Site for users, such as setting the default language.

You can set up warnings for every time the Site places a cookie in your browser, or you can choose to disable all cookies. You can do both through your browser settings. Since each browser has a different procedure for managing cookies, look at your browser’s Help Menu to learn the correct way to do it.

Please note that choosing to disable cookies may negatively affect some of the features that make your Site experience more efficient.

(ii) OS Version; app Version

For user support, troubleshooting, and product planning

(iii) Active this month; Total data used this month

For Customer satisfaction, support, network demand planning

Options for Processing Personal Data

Please note that different jurisdictions have various data protection laws that grant you privacy rights as a data subject. Depending on the applicable data protection laws, you may have the following rights:

• Deletion: Request that we delete your personal data.
• Right to Know: You have the right to know the types of personal information we collect, process, share, or sell.
• Access: Understand and access the personal data that MetroVPN has collected about you.
• Correction: Correct, rectify, update, or supplement inaccurate/incomplete personal data that MetroVPN holds about you.
• Objection: Object to the processing of your personal data based on our legitimate interests (e.g., for marketing purposes).
• Portability: Request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format, or transfer your personal data to another controller (only when our processing is based on your consent and carried out by automated means).
• Restriction: Restrict the processing of your personal data (when legally justified).
• Opt-Out of Sale of Personal Data: You have the right to opt out of the sale of your personal data. However, you do not need to exercise this right as MetroVPN does not sell any data to third parties.
• Withdrawal of Consent: Withdraw your consent if the processing is based on consent you previously provided.
• Lodge a Complaint: Exercise your rights by contacting us directly, or if all else fails, lodge a complaint with a supervisory authority.
• Correction: If you wish to edit your profile information (e.g., change your email address, add another username), please contact our support team at support@metrovpn.xyz.
• Access/Deletion: If you wish to delete your account or the personal data we process about you, or request a copy of your personal data, please contact us at support@metrovpn.xyz.

Please note that you will need to go through an account verification process to confirm that you are the account owner before we take further action on your request.

Data Retention

We reserve the right to correct, supplement, or delete incomplete or inaccurate information at any time at our sole discretion. Unless otherwise instructed by you, we will retain the information collected for as long as necessary to provide the service, fulfill legal obligations, resolve disputes, and enforce agreements.

Provisions for Specific Countries/Regions

For Users in the European Economic Area (EEA)

If you reside in a country within the European Economic Area (EEA), you have the right to exercise your rights under the EU General Data Protection Regulation (GDPR). You can contact us at support@metrovpn.xyz to exercise these rights.

For Users in California

If you are a resident of California, you have the right to exercise your rights under the California Consumer Privacy Act (CCPA). Please note that under the CCPA, MetroVPN does not sell, share, rent, or lease your personal information. To exercise your rights, please contact us at support@metrovpn.xyz.

Sharing your personal data

We do not share your personal information with third parties except as described in this Privacy Policy.

What data we do not record

We do not log any data relating to a user's VPN activity (when connecting or connecting to a VPN).

• No traffic log
• No connection timestamps or connection durations
• No DNS request logging
• No logging of user bandwidth
• No logging of client IP addresses
• No logging of any account activity other than active total concurrent connections (described below)

Third Parties

We engage third parties to view and analyze Site data that’s not personally identifiable to you. These third parties use cookies on our Site to collect, analyze, and generate reports on Site usage for us. We do not provide these third parties with any personal information about you.

Our service providers include:

• Marketing, app analytics, and diagnostics: such as Google Analytics and Firebase Analytics (provided by Google)
• Conversion attribution systems: such as Kochava (provided by Kochava Inc.)

Choices related to your data

You can control the use of cookies at the individual browser level. To disable cookies, follow your browser’s instructions on how to block or clear cookies.

Total Bandwidth Consumed

Every paid MetroVPN user gets access to unlimited bandwidth, irrespective of how that bandwidth is used. We keep track of the total bandwidth consumed by you to make sure every MetroVPN user gets the same highest level of speed and experience with MetroVPN.

Children’s Privacy

These Services are not intended for individuals under the age of 18. We do not intentionally collect personally identifiable information from individuals under the age of 18. If we become aware that an individual under the age of 18 has provided us with personal information, we will promptly delete that information from our servers. If you are a parent or guardian and you are aware that your child has provided personal information to us, please contact us so that we can take the necessary actions.

Changes to This Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Services constitutes your acceptance of our Privacy Policy.

How to Contact MetroVPN

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact MetroVPN at the following email address: support@metrovpn.xyz

You can also contact our Data Protection Officer (DPO) with any questions regarding this Privacy Policy by writing to support@metrovpn.xyz.